My order arrived damaged. What do I do?

If your print arrives with a broken frame or front, a printing fault, or the wrong frame finish or front, that is a defect, and we fix it.

What to do

Email [email protected] within 14 days of delivery with a photo of the damage. We reprint and ship a replacement at no cost, or refund you if a reprint would not help. We do not usually need the damaged one back.

What is not a defect

A detail of the house that was visible on the proof and was not flagged before you approved is not a defect, and neither is a small color difference between your screen and ink on paper.