Help
Answers to the questions we hear most
Timelines, framing, shipping and what happens if something goes wrong.
- How long does it take?
Two business days to a proof, then five to seven more once you approve it.
- Can I ask for changes?
Yes, as many times as you like, and every change is free.
- What size is the print, and what frames are there?
A framed 8x10 or 11x14 portrait, in wood or metal, behind acrylic, or gallery glass on request.
- How does shipping and tracking work?
We ship within the United States and email tracking the moment it leaves the printer.
- My order arrived damaged. What do I do?
Email us a photo within 14 days of delivery and we reprint at no cost.
- What is your returns and refund policy?
Cancel free before you approve, and we sort out anything that goes wrong after.
- I have several closings. Can I order more than one?
Yes, add each closing as its own portrait and approve them one at a time.
- What does my client actually receive?
A framed portrait of their new home, ready to hang.
- Does my name appear on the print?
The words under the portrait are the home's, the street, the names on the closing and the year. Your name goes on the card in the box.
- How do I contact you?
Reply to any email from us, or write to [email protected].